I shop a lot, online. Clothes, teas, shampoos, dinnerware, makeup, jewelry, shoes, books, electronics, luggage, handbags, furniture, and the list goes on.

After years of online shopping experience, I am pretty good at picking the items that would please me, at good value. However, once in a while, there are misses :ohgraycloud: . Thanks to the satisfaction guarantee offered at most shops, I always make an effort to return the items (mostly unused) that are unsatisfactory. There’s no point keeping things that I don’t like and will not use.

I never checked the status of the my returns though; simply return and forget. I always assume that I just need to mail the box and the merchants will take care of the rest. Not quite!

Although I hate to audit my credit card statements, I did it today just out of curiosity to see if the returns over the past few months have been processed.

To my surprise, two perfumes (bought in December and August) that I’ve returned to the same company were never refunded to my account. Another company charged me $9.95 for return postage even though I didn’t use their return shipping label. :ohscold:

OMG!!!!

I am pretty disorganized, but luckily I managed to dig out the order details and the return delivery confirmations (it’s good to keep these records!!) and emailed the info to the merchants (big pat on my back).

At the end, both merchants have agreed to refund my $ back.

Perfume 1 Refund: $46 (after minus a % of restocking fee)

Perfume 2 Refund: $41 (after minus a % of restocking fee)

Shipping Refund: $9.95

Grand total refund = $96.95

Hooray! I am $96.95 richer just for being a smarter consumer.

What if, just what if I didn’t audit my account?

IMPORTANT: I have to remember to check my statements two weeks from now to make sure the merchants do what they’ve promised me!!

Not all eCommerce systems are perfect and there are human errors. So, be aware and always check audit your credit card statements.

I feeeeeel SO smarrrrrt! Grrrrrr….! :kehappy: